IT Service Desk Engineer
Core
First and second line IT support for a nationwide client base, including on-site visits to resolve incidents.
Role type
IT Service Desk Engineer
Builds
IT support services for clients
Domain
IT Operations / Managed Services
Deliverable
client delivery
Required skills
Windows OS, Microsoft 365, Active Directory, networking basics (DNS, DHCP, VPN, TCP/IP), ITSM tools (ServiceNow, Freshservice), hardware/software troubleshooting, user account management
Preferred skills
ability to work independently in a remote environment
Technologies
Microsoft 365, Active Directory, ServiceNow, Freshservice
Responsibilities
Deliver first and second line support for IT issues via phone, email, and ticketing systems; perform regular on-site visits to clients; troubleshoot hardware, software, and network problems; manage user accounts and access rights; configure and support desktops, laptops, and mobile devices; keep tickets updated and resolved in line with SLAs; assist with IT projects, rollouts, and system improvements
Seniority
Experienced