Senior Application Support Administrator
Core
Deliver remote service desk support for enterprise applications, ensuring stability, performance, and security for MMA employees.
Role type
Senior Application Support Administrator
Builds
Remote service desk operations for enterprise applications
Domain
Insurance / IT Service Management
Required skills
Application troubleshooting, ServiceNow, ManageEngine, Zendesk, Vendor coordination, Application configuration, Performance monitoring, Documentation, User training, System migration support, Team mentorship
Preferred skills
Cloud platforms (AWS, Azure, SaaS), ITIL, Automation (Power Automate, PowerShell, Python), Insurance Agency Management Systems (Epic, Sagitta), SSL certificate management
Technologies
ServiceNow, ManageEngine, Zendesk, AWS, Azure, Power Automate, PowerShell, Python, Epic, Sagitta
Responsibilities
Troubleshoot and resolve technical issues for software, hardware, and access; Manage user requests and support tickets; Coordinate with vendors for defect resolution and updates; Monitor application performance and availability; Develop and maintain technical documentation; Conduct user training sessions; Mentor junior team members
Seniority
Senior, hands-on IC
