Kundenbetreuer im User-Helpdesk (m/w/d)
Core
Handling first-level IT support inquiries via phone and email, documenting issues, and escalating complex problems to specialized teams.
Role type
Level 1 IT Help Desk Agent
Builds
IT support tickets and resolutions for end-users
Domain
IT Support / Help Desk
Required skills
Technical understanding of IT applications, Ticket creation and management, Problem analysis and triage, Written and verbal communication, Customer service orientation
Preferred skills
Experience in call centers, Knowledge of accounting software, Ability to work in shifts
Technologies
MS Office, Accounting software
Responsibilities
Answering phone and email inquiries, Creating and documenting support tickets, Escalating issues to 2nd level support, Utilizing knowledge base for troubleshooting
Seniority
Entry-level, hands-on IC (via careerplan.io/jobs/13644-309282-S-kundenbetreuer-im-user-helpdesk-mwd-at-hws-gruppe)