IT Administrator*in Client Services / IT-Client Services Engineer (w/m/d) – Modern Workplace
Core
Providing fast, reliable IT support for hardware, software, and network to keep colleagues productive, including remote and on-site assistance.
Role type
1st/2nd-level IT Support Engineer (Modern Workplace)
Builds
Modern workstations, device fleets, and standardized client environments
Domain
IT Services / Modern Workplace
Deliverable
client delivery
Required skills
Microsoft 365 administration, Windows administration, Azure AD user and group management, hardware and software troubleshooting, network support, ticket management, root cause analysis, knowledge base documentation, rollout and migration support, standardization and automation
Preferred skills
ITIL/ITSM knowledge, project ownership for rollouts, software packaging and deployment, monitoring and patch management
Technologies
Microsoft 365, baramundi, Windows, Azure AD
Responsibilities
Support colleagues with hardware, software, and network issues remotely and on-site; configure modern workstations including OS and standard software; manage device fleets including rights and user management; prioritize, document, and resolve support tickets; analyze root causes and share solutions in the knowledge base; drive standardization and automation in the client environment; prepare escalations for 3rd level support
