IT Support Spezialist - Innovative Systeme (w/m/d)
Core
Support internal and external users with software application issues, translate business needs into software requirements, and manage incidents for self-developed applications.
Role type
IT Support Specialist (Application Support)
Builds
Self-developed software applications
Domain
Enterprise software, ERP systems
Required skills
Application support, requirement analysis, incident management, testing, user documentation, account management, user permission management
Preferred skills
ERP systems (SAP), ticketing systems (Azure DevOps), MS Office
Responsibilities
Support colleagues with software application questions and problems, translate business wishes into software requirements, evaluate and prioritize incidents, perform tests and ensure documentation, manage user accounts and permissions, create and update user documentation
Seniority
Entry-level to Mid-level