Anwenderbetreuer im 1st Level Support (m/w/d)
Core
First point of contact for user support around the ERP system and connected applications, providing telephone and personal assistance with functional and technical questions.
Role type
1st Level Support Specialist (ERP)
Builds
Administrative tasks within the ERP system and Document Management System (DMS)
Domain
Insurance industry + ERP technical domain
Deliverable
product features
Required skills
ERP system administration, DMS usage, process analysis, user training facilitation, requirement analysis, business process optimization
Preferred skills
Insurance industry background, mobile work capability
Technologies
ERP systems, Document Management Systems (DMS)
Responsibilities
Provide telephone and personal support for functional and technical questions, perform administrative tasks within the ERP and DMS, test new functions and processes, ensure knowledge transfer between departments and users, plan and conduct user training, analyze user requirements, support business process optimization
Seniority
Entry to Mid-level, hands-on IC