Mitarbeiter:in im Customer Service (m/w/d)
Core
First and second-level support specialist for B2B existing customers, resolving issues via phone, email, and remote sessions.
Role type
IT support specialist (1st/2nd level)
Builds
Resolved support tickets and minor system configurations for B2B clients
Domain
IT support / B2B services
Deliverable
client delivery
Required skills
SQL Anywhere, Microsoft SQL Server, Windows technologies, network technologies, ticketing systems
Preferred skills
Customer service experience, business software experience, agri-food industry experience
Responsibilities
Answering customer inquiries via phone, email, or remote sessions; diagnosing and resolving technical problems; handling 1st and 2nd-level support tickets; performing minor configurations; documenting all activities in the ticketing system