SAP Service Manager - AMS (m/w/d)
Core
Central point of contact for the AMS operation of a customer portfolio, ensuring stable SAP system operation and service quality.
Role type
Senior IC SAP Service Manager (AMS)
Builds
Stable SAP system operations and service delivery for enterprise clients
Domain
Enterprise Software / SAP / Application Management Services
Required skills
SAP system knowledge, ITIL processes, Service/Reporting tools, SLA management, De-escalation, Service project management
Preferred skills
Experience in Service or Consulting environment, German language (C1) (via careerplan.io/jobs/13644-303721-S-sap-service-manager-ams-mwd-at-ba-business-advice-gmbh)
Responsibilities
Serve as central contact for AMS operations, Develop and maintain service relationships, Plan and conduct regular service meetings, Create and maintain service reports and runbooks, Ensure smooth communication flow between customers and service team, Manage de-escalation and corrective actions, Lead service projects (transitions, releases, optimizations)