SAP Service Delivery Manager (m/w/d) - Kunden verantworten statt Tickets abarbeiten
Core
Responsible for end-to-end SAP service delivery and account growth across the supply chain (Procurement, Production, Logistics, Sales), acting as the primary point of contact and strategic advisor rather than just ticket handler.
Role type
Senior SAP Service Delivery Manager
Builds
Long-term customer relationships and expanded service portfolios for existing clients
Domain
IT Consulting / SAP / Supply Chain Management
Deliverable
client delivery
Required skills
SAP Supply Chain expertise, Account Management, Resource Planning, Stakeholder Management, Workshop Facilitation, Budget Management
Preferred skills
Team Leadership, Strategic Consulting, Process Optimization
Technologies
SAP MM, SAP SD, SAP QM, SAP PP
Responsibilities
Lead customer projects from procurement to sales, manage SLAs and budgets, identify and develop new service opportunities, coordinate specialized consultants, conduct workshops, and handle day-to-day ticketing as a foundation.
Seniority
Senior, hands-on IC
