SAP AMS Functional Service Delivery Lead
Core
Lead operational delivery and escalation management for SAP AMS services, ensuring SLA compliance and high-quality outcomes for global clients. (via careerplan.io/jobs/45-004-9A-27F-sap-ams-functional-service-delivery-lead)
Role type
Senior SAP AMS Functional Service Delivery Lead
Builds
End-to-end digital transformation projects and SAP service delivery for global enterprise clients
Domain
Enterprise Software / SAP / IT Service Management
Required skills
SAP AMS service management, SAP Logistics (SD, PP, MM, EWM), SAP FI-CO, SAP SuccessFactors, Escalation Management, SLA/KPI oversight, Agile delivery
Preferred skills
Cloud-native foundations, AI coding assistants
Technologies
SAP (SD, PP, MM, EWM, FI-CO, SuccessFactors)
Responsibilities
Serve as primary point of contact for SAP AMS delivery topics and issues; Act as primary escalation point for tickets, quality, governance, and risks; Empower delivery team to meet performance standards; Ensure all target service levels and contractual commitments are fulfilled
Seniority
Senior, hands-on IC
