SAP Service Introduction Lead
Core
Bridge between SAP S/4HANA implementation project teams and permanent IT support organizations to ensure zero-disruption handover.
Role type
Senior IT Service Management (ITSM) Lead
Builds
Operational readiness for large-scale SAP S/4HANA environments
Domain
US Federal Government / Enterprise ERP
Required skills
IT Service Management (ITSM), ITIL Service Transition, SAP application support structures, Fiori/GUI navigation, stakeholder negotiation
Preferred skills
None stated (via careerplan.io/jobs/4718414006-sap-service-introduction-lead-at-accenturefederalservices)
Technologies
SAP S/4HANA, Fiori, ITIL
Responsibilities
Define and track Service Transition Plans, establish Operational Readiness checklists, manage O&M team handover of documentation, align multi-tier support escalation paths, coordinate service desk training, manage Hypercare Command Center, monitor SLA baselines, facilitate formal handover sign-off
Seniority
Senior, hands-on IC
