IT-Support Spezialist (m/w/d)
Core
Providing 1st and 2nd level IT support for customers, diagnosing and resolving hardware and software issues on Windows Server and Client operating systems, and supporting Office365/Microsoft365 environments.
Role type
IT Support Specialist (1st/2nd Level)
Builds
IT support services for customers
Domain
IT Infrastructure and Support
Deliverable
client delivery
Required skills
Windows Server and Client operating systems, Office365/Microsoft365, Network technology, Firewall configuration (Sophos), Antivirus, Client/Server hardware, Microsoft Exchange, SQL
Preferred skills
Backup/Restore tools (Veeam, BackupExec, Acronis), ITIL
Technologies
Windows Server, Windows Client, Office365, Microsoft365, Sophos, Veeam, BackupExec, Acronis, Microsoft Exchange, SQL
Responsibilities
Provide 1st and 2nd level support for customers, Diagnose and resolve hardware and software problems, Support configuration and management of Office365/Microsoft365 environments, Support network technology including firewall configuration, Support backup and recovery processes
Seniority
Mid-level, hands-on IC