IT-Support – Kundenbetreuer für Kommunalsoftware (m/w/d)
Hybrid
Core
Customer support and coordination of software implementation projects for traffic authority clients using VOIS technology.
Role type
Customer support specialist (IT/Process)
Builds
Software solutions for vehicle registration, driver licensing, and commercial road transport
Domain
Public sector / Traffic administration / Software implementation
Deliverable
client delivery
Required skills
IT support (1st/2nd level), ticketing systems, project coordination, Windows OS, MS Office
Preferred skills
Public sector experience, project management, software industry knowledge
Responsibilities
Answering the telephone hotline, logging customer error reports, coordinating solution strategies, supporting software implementation projects, assisting in VOIS training organization
