Software Support Analyst
On-site
Core
Provide exceptional software support to Law Enforcement clients via phone and email, troubleshooting issues and documenting interactions.
Role type
Software Support Analyst
Builds
Client support and issue resolution for Penlink software
Domain
Law Enforcement / Software Support
Deliverable
client delivery
Required skills
Windows OS proficiency, Microsoft Office Suite, CRM documentation, troubleshooting, escalation procedures, stakeholder collaboration
Preferred skills
Tech industry experience, Oracle, SQL
Responsibilities
Answering client inquiries via phone and email, documenting client interactions in CRM, troubleshooting software/OS issues, escalating support tickets, collaborating with Development and Product teams, managing client expectations
Seniority
Entry-level, 1+ year experience