IT Service Desk Mitarbeiter – 1st/2nd Level Support (m/w/d)
Core
First and second-level IT support for software and hardware, ensuring smooth IT operations and user equipment setup.
Role type
IT Service Desk Technician (1st/2nd Level Support)
Builds
IT support services and operational stability for internal employees
Domain
Manufacturing / IT Infrastructure
Required skills
IT support (1st/2nd level), hardware and software troubleshooting, operating systems, Microsoft Office, ticket management, system monitoring, documentation, installation and configuration of workstations
Preferred skills
Project support, test execution, service reporting, cross-functional collaboration
Technologies
Microsoft Office, standard operating systems, ticketing systems (via careerplan.io/jobs/13635-ff218502_JB5262099-S-it-service-desk-mitarbeiter-1st2nd-level-support-mwd-at-zoller-kipper-gmbh)
Responsibilities
Handle support requests for software and hardware in 1st and 2nd level; monitor and ensure timely processing of open tickets; maintain and monitor company technologies and software solutions; coordinate and escalate issues outside scope; install, configure, and decommission employee workstations and peripherals; support project requirements in software and hardware environments; create standard evaluations and service reports