Junior IT support specialist (Albania)
Core
Provide first-line support for hardware and basic software issues for workstations and laptops, maintain device inventory, and ensure network connectivity.
Role type
Junior IT support specialist
Builds
Workstations, laptops, printers, and peripheral equipment
Domain
IT Support / Hardware & Network
Required skills
Windows OS setup and imaging, macOS troubleshooting, basic wired and wireless networking, printer and peripheral installation, ticketing systems, Active Directory account management, hardware repair basics
Preferred skills
Linux experience, Mobile Device Management (MDM) enrollment
Technologies
Windows, macOS, Linux, Active Directory, TCP/IP, DHCP, Wi-Fi, MDM
Responsibilities
Provide first-line support for hardware and basic software issues for workstations and laptops, Maintain device inventory and asset tags, Onboard & Offboarding employee equipment, Install, troubleshoot, and maintain printers, scanners, and peripheral equipment, Ensure wired and wireless network connectivity for users, Perform routine maintenance tasks and document actions in ticketing system, Assist with user account setup and access provisioning, Escalate complex hardware, network, or security issues to senior IT personnel, Support office moves and workstation relocations (via careerplan.io/jobs/F9-007-1F-F62-junior-it-support-specialist-albania-at-bulls-media)
Seniority
Junior, 1-2 years experience
