Customer Service Specialist (m/w/d) - KEIN REMOTE!
On-site
Core
Providing competent and friendly customer support via phone (inbound and outbound) for patients and clinics, handling technical and organizational inquiries, and creating informational content.
Role type
Customer Service Specialist
Builds
Patient communication solutions for clinics and practices
Domain
Healthcare / Patient Communication
Deliverable
product features
Required skills
Phone communication, German (fluent), MS Office (PowerPoint), Ticketing/CRM systems
Responsibilities
Handle inbound and outbound customer calls, Support technical and organizational inquiries, Document interactions in ticketing/CRM systems, Create informational content in PowerPoint