Customer Success Manager (m/w/d) B2B-SaaS / IAM
Core
You accompany existing customers after go-live, advise them to realize the value of the Nexis platform, and ensure adoption of licensed modules.
Role type
B2B SaaS Customer Success Manager (IAM/GRC)
Builds
The Nexis platform for B2B clients
Domain
B2B SaaS / Identity and Access Management (IAM) / Governance, Risk, and Compliance (GRC)
Required skills
Customer Success experience, IAM/GRC technical knowledge, Upselling/Cross-selling, Renewal management, Business Reviews, Account planning
Preferred skills
None stated
Technologies
Nexis platform
Responsibilities
Accompany existing customers post-go-live, measure and increase usage of licensed modules, conduct regular Business Reviews with key accounts, identify upselling and cross-selling opportunities, prepare contract renewals and mitigate churn risks, win reference customers.
Seniority
Mid-level (1-3 years experience)