Service Delivery & Customer Relationship Manager (m/w/d)
Core
Build long-term customer partnerships and manage the full lifecycle of client engagements between customers, consultant teams, and management.
Role type
Senior Service Delivery & Account Manager
Builds
Long-term client partnerships and successful project/service delivery
Domain
IT Consulting / SAP / Application Management
Deliverable
client delivery
Required skills
Customer relationship management, Project management, Service delivery management, Budget and financial oversight, Strategic communication, Business acumen
Preferred skills
SAP, IT, or Software environment knowledge
Technologies
SAP, OpenText, Cloud, SAP S/4HANA, SAP Business Technology Platform, Low-Code
Responsibilities
Build and develop long-term trusting customer relationships, Steer projects and services ensuring transparency on progress and results, Conduct regular service reviews and act as the primary point of contact, Monitor budgets and economic KPIs to support project steering, Identify optimization potentials and expand existing customer relationships
