CUSTOMER SUPPORT CONSULTANT (m/w/d)
Core
First point of contact for customer questions and technical challenges, ensuring efficient support and contributing product knowledge to software development.
Role type
Customer Support Consultant
Builds
Support processes and customer-facing software solutions for waste and environmental management
Domain
Environmental technology / Circular economy
Required skills
Support experience, ticket and CRM system proficiency, technical understanding of digital tools, analytical thinking, solution-oriented approach, clear communication, process understanding, quality awareness
Preferred skills
Experience in similar roles, ability to explain complex technical concepts, self-reliance, teamwork
Responsibilities
Analyze, handle, and document incoming customer inquiries including error diagnosis and solution finding; Conduct tests and quality assurance before product updates or bug fixes are released; Actively participate in optimizing and developing internal support processes; Maintain and document structured information in the ticket system; Create and update FAQs and contribute to E-learning content concepts; Conduct web sessions for training and individual customer consultation; Systematically collect and share customer feedback to support product improvement