Customer Strategy & Operations Manager (f/m/x)
Core
Shape Customer Success operations, tooling, and scaled engagement to help industrial companies reduce environmental impact.
Role type
Senior Customer Strategy & Operations Manager
Builds
Customer success operating model, automation workflows, and scaled customer engagement programs
Domain
B2B SaaS / Sustainability / Carbon Accounting
Deliverable
dashboards & analysis
Required skills
Customer Success Operations, Revenue Operations, Strategy & Operations, Data analysis, CRM management, No-/low-code automation, Cross-functional project leadership, Stakeholder alignment
Preferred skills
Scaled CS programs experience, Sustainability and carbon accounting interest
Technologies
HubSpot, Intercom, No-/low-code tools
Responsibilities
Shape and refine the Customer Success operating model (segmentation, lifecycle, playbooks, OKRs); Own and build the CS tech stack using automation and AI; Build and run scaled engagement formats (academies, advisory boards); Lead cross-functional CS projects from concept to execution
Seniority
Senior, hands-on IC