Customer Success Manager (m/w/d)
Core
Ensure customers successfully work with SaaS products from onboarding to long-term partnership expansion, acting as their trusted contact and voice within the company.
Role type
Customer Success Manager (B2B SaaS)
Builds
SaaS products for digitalizing sales and automating contact/lead capture at events and in daily operations
Domain
B2B SaaS, Sales Automation, CRM
Deliverable
production ML models
Required skills
proactive communication, upsell/cross-sell identification, project management, training delivery, data-driven KPI tracking, modern tool adoption
Preferred skills
B2B customer contact experience, technical understanding, openness to AI tools
Technologies
HubSpot, VisitReport, BusinessCards, LeadResearch, AI tools
Responsibilities
Communicate proactively with customers to ensure product success and business goal achievement; Identify upsell and cross-sell opportunities; Design customer projects and outreach using AI tools; Utilize AI for meeting summaries and feedback analysis; Develop training materials and conduct customer training; Collaborate with Sales, Support, and Product teams; Monitor and measure customer success KPIs
Seniority
Individual Contributor, Mid-level