Senior Account Manager (m/w/d)
Core
Central communication hub between executive leadership, expert teams, and clients for a B2B digital agency, driving strategic account growth and managing high-value relationships.
Role type
Senior Account Manager (B2B Digital Agency)
Builds
Digital platforms, websites, portals, apps, and custom software solutions for leading industrial companies and SaaS/Tech firms.
Domain
Digital Agency / B2B Services
Deliverable
client delivery
Required skills
Strategic account management, C-level stakeholder management, workshop facilitation, business and financial acumen, risk and escalation management, proactive opportunity identification
Preferred skills
Experience in pitch and proposal phases, NRR and pipeline economics analysis, cross-functional team influence without direct authority
Technologies
Account management systems, digital platforms, websites, apps
Responsibilities
Manage A-potential and selected B-potential accounts; lead annual client workshops and reviews; act as bridge between clients, executive leadership, and expert teams; resolve escalations at the decision-maker level; report on status, NRR, and client quality metrics to executive leadership
Seniority
Senior, hands-on IC