Berufseinsteiger (m/w/d) | Customer Experience
Core
On-site customer liaison for residential heat pump installations, guiding clients through the entire implementation process from start to finish.
Role type
Entry-level Customer Experience Associate (On-site)
Builds
Residential heat pump installation projects
Domain
Renewable energy / HVAC / Construction
Deliverable
client delivery
Required skills
On-site presence, proactive communication, problem-solving, hands-on execution, B2C customer service experience, fluent German (C2)
Preferred skills
Experience in complaint management, willingness to take responsibility
Responsibilities
Accompany clients personally during the installation phase, communicate transparently about project steps, resolve on-site challenges quickly, act as the interface between customers and the installation team, ensure a stress-free customer experience.
Seniority
Entry-level (Berufseinsteiger)