Leitung (m/w/d) Kundenservice
Core
Leading a B2B customer service team for textile rental services in hospitality, gastronomy, healthcare, and industry sectors.
Role type
Senior Team Lead / Customer Service Manager
Builds
Long-term B2B partnerships and optimized textile supply contracts
Domain
Textile rental services / B2B Customer Service
Deliverable
client delivery
Required skills
Team leadership, B2B negotiation, contract management, upselling, cross-functional coordination, data analysis
Preferred skills
Commercial background, experience in textile or related service industries
Technologies
CRM systems, sales analytics tools
Responsibilities
Lead and develop a customer service team, manage B2B client relationships, conduct price negotiations, plan and execute annual reviews, identify growth opportunities, coordinate with sales, production, and logistics (via careerplan.io/jobs/13635-51bfd108_JB5263880-S-leitung-mwd-kundenservice-at-elis-deutschland)
Seniority
Senior, hands-on IC with team management