(Junior) Customer Success Manager (gn) - 40 Std, hybrid (München)
Core
Operative Customer Success Manager responsible for the entire customer journey, from initial contact to project handover and after-sales support, ensuring customer experience and success in the energy efficiency sector.
Role type
Junior Customer Success Manager
Builds
Customer relationships and project delivery for residential energy efficiency solutions
Domain
Energy efficiency / Building renovation
Deliverable
client delivery
Required skills
Customer communication, CRM system usage, project coordination, problem-solving, self-organization, multilingual communication
Preferred skills
Empathy, team collaboration, process optimization
Technologies
CRM systems, Google Meet, MacBook (via careerplan.io/jobs/13635-4ba35c95_JB5257025-S-junior-customer-success-manager-gn-40-std-hybrid-munchen-at-42watt)
Responsibilities
Serve as the first point of contact for customer inquiries, manage the customer journey from initial contact to project acceptance, coordinate between customers and internal teams, proactively communicate to solve problems, support process optimization in a growing startup.
Seniority
Junior, hands-on IC