Director Operations (m/w/x)
Core
Responsible for the overall operational performance, quality, efficiency, and scalability of Autorola's service delivery in Germany, bridging strategic development with implementation.
Role type
Senior Operations Director (Service Delivery)
Builds
Remarketing and SaaS Operations services for the automotive industry
Domain
Automotive technology / Digital marketing / SaaS
Deliverable
production ML models
Required skills
Operational leadership, process standardization, SLA/KPI management, incident management, capacity planning, vendor management, stakeholder management, digital platform understanding
Preferred skills
Experience in international matrix organizations, automation, digitalization
Technologies
SaaS platforms, IT systems, digital marketing tools
Responsibilities
Ensure quality, time, and cost standards for remarketing and SaaS operations; manage SLAs and KPIs; standardize end-to-end processes; develop organizational models and drive automation; represent German market requirements to international teams; manage operational incidents and escalations; plan capacity and manage external service providers; ensure smooth customer onboarding; lead and develop teams
Seniority
Director, strategic & operational leadership