3rd-Level Support Specialist – Datenbank & Fehleranalyse (m/w/d) - Homeoffice möglich
Core
Handling complex support cases, debugging database issues, and collaborating with development teams to resolve technical problems in a practice management system.
Role type
Senior IC database support specialist
Builds
tomedo practice management software for medical practices
Domain
Healthcare IT / Database Administration
Required skills
SQL, PostgreSQL, database debugging, error analysis, network architecture, client-server architecture, ticket management, data backup and recovery
Preferred skills
macOS, Objective-C/Swift, Java, health data privacy regulations, AI tools (ChatGPT, Claude, Gemini), agentive tools (Codex, Claude Cowork Code)
Technologies
PostgreSQL, SQL, macOS, Objective-C, Swift, Java, tomedo
Responsibilities
Triage complex support cases from 1st and 2nd level, analyze bug reports, execute database queries and fixes, document solutions for knowledge base, coordinate escalations, collaborate with development and product management teams
Seniority
Senior, hands-on IC
