Partner Experience Manager (m/w/d)
Core
Build long-term relationships with Tech Touch Accounts, resolve complex partner inquiries, and drive platform adoption for insurance brokers and carriers.
Role type
Senior Customer Success Manager (Partner Experience)
Builds
SaaS platform for insurance business processes
Domain
InsurTech / Financial Services
Deliverable
client delivery
Required skills
Customer Success/Account Management, technical problem-solving, stakeholder management, product feedback integration, training delivery, KPI tracking
Preferred skills
HubSpot, JIRA, InsurTech/FinTech experience
Technologies
HubSpot, JIRA
Responsibilities
Build and maintain long-term relationships with Tech Touch Accounts, resolve complex partner technical inquiries, manage operational support and account development, act as interface between IT/Product and partners, deliver customer training and webinars, track and manage KPIs
Seniority
Mid-Senior, hands-on IC