Customer Care Agent (m/w/d) – Kundenservice mit Impact
Core
First point of contact for existing and potential customers regarding green electricity models in multi-family homes, explaining complex topics and managing support requests. (via careerplan.io/jobs/13635-1043968c_JB5265196-S-customer-care-agent-mwd-kundenservice-mit-impact-at-marcley)
Role type
Customer Care Agent
Builds
Support for green electricity adoption in multi-family housing
Domain
Energy / Utilities
Deliverable
client delivery
Required skills
Customer service, communication, ticket system management, written German, MS Office, driving license (Class B)
Preferred skills
Experience in hospitality or sales, empathy, patience, organizational skills
Responsibilities
Answering phone and written customer inquiries, managing support tickets, preparing materials for on-site information stands, collaborating with marketing and project teams
Seniority
Entry-level / Individual Contributor