Support-Mitarbeiter (m/w/d) technisches Schadenmanagement
Core
Managing technical facility incidents and coordinating emergency dispatch for building services.
Role type
Technical damage management support specialist
Builds
Incident response workflows and dispatch coordination for building maintenance teams
Domain
Facility management / Building services
Deliverable
dashboards & analysis
Required skills
Ticket system management, telephone communication, incident documentation, emergency dispatch coordination, MS Office proficiency, technical understanding
Preferred skills
Experience in property management, call centers, or insurance claims processing, shift work flexibility
Responsibilities
Communicate with customers, building managers, and technicians via phone and email; process incident reports in ticketing systems; receive and forward calls or immediately dispatch building technicians for emergencies (e.g., water damage); document orders and dispatches; support technical departments with team scheduling
Seniority
Entry-level / Junior