Facilities Coordinator
Core
Oversee customer-facing systems supporting clients and service providers for a cloud-based facilities management automation platform, handling support inquiries, training, and coordination of maintenance services.
Role type
Senior IC customer support and operations coordinator
Builds
ServiceChannel platform assistance and client service delivery
Domain
SaaS / Facilities Management
Deliverable
product features
Required skills
Zendesk, Microsoft Excel, PowerPoint, Salesforce, Gainsight, Facilities Management industry knowledge, system issue reporting, compliance monitoring, work order review, quarterly business review presentation, operations meeting facilitation
Preferred skills
Facilities Management in Restaurant/Hospitality/Medical/Retail, Enterprise B2B SaaS support experience
Responsibilities
Respond to inbound support inquiries via helpdesk, email, and phone; Provide baseline training and guidance to clients and providers; Identify and report system issues to development; Coordinate with client facility managers; Monitor and evaluate facility emergency work orders; Review work orders for cost-saving opportunities; Conduct weekly/biweekly operations meetings and quarterly business reviews; Monitor internal reporting tools for process adherence.
Seniority
Mid-level, hands-on IC
