Key Account Manager Mid-Market - Pool
Core
Strategic Key Account Manager responsible for scaling customer growth and retention through automation, data-driven prioritization, and scalable account management strategies for a high-volume portfolio.
Role type
Mid-market Key Account Manager (IC)
Builds
Scalable account management motions, automated engagement strategies, and renewal/upsell pipelines for 360Learning's platform.
Domain
EdTech / Learning Management Systems (LMS)
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Account management, data-driven prioritization, automation strategy, portfolio segmentation, renewal negotiation, upsell generation, process optimization, forecasting, customer lifecycle management, presentation skills
Preferred skills
Experience with Trello, Convexity, scalable tiering strategies, playbooks development, business negotiations
Technologies
Trello, Convexity
Responsibilities
Manage a high-volume portfolio of 150+ existing customers (100-2,500 employees), segment and prioritize accounts using scalable tiering strategies, launch automated campaigns and structured outreach sequences, analyze customer usage data to identify expansion opportunities and churn risks, optimize renewal and upsell workflows through process improvements and automation, contribute to ARR growth targets, conduct presentations and demonstrations of the platform.
Seniority
Mid-level, hands-on IC