Account Operations Manager (m/w/d)
Core
Account Operations Manager serving as the primary liaison between potential new customers and the account team, translating client requirements into internal actions.
Role type
Account Operations Manager
Builds
Internal sales support processes, CRM data management, and client-facing documentation for the glueckkanja IT consulting team.
Domain
IT Consulting / Microsoft Cloud
Deliverable
product features
Required skills
Inside Sales / Vertriebsinnendienst experience, CRM system management, agile project organization basics, proposal creation, meeting planning, multi-project tracking
Preferred skills
IT environment experience, Microsoft Cloud experience
Technologies
CRM systems, Microsoft Cloud
Responsibilities
Support Account Executive in daily operations and step in for client care during absences; Translate customer requirements into concrete internal steps; Create detailed proposals and plan meetings/presentations; Maintain CRM system and prepare reports to improve internal processes.
