CRM Manager / Salesforce Admin (m/w/d)
Core
Central point of contact for internal teams (Sales, Marketing, Operations) to manage Salesforce from operational usage to process consulting, creating reports and dashboards to support data-driven decisions.
Role type
CRM Manager / Salesforce Administrator
Builds
Individual reports, dashboards, and analyses for internal teams; optimized CRM processes.
Domain
Media / Journalism / CRM Systems
Deliverable
dashboards & analysis
Required skills
Salesforce administration, SAP SD, Jira, MS Office (Excel, Pivot Tables), translating complex requirements into understandable solutions, structured work in agile environments
Preferred skills
Experience with other CRM systems, technical understanding of complex systems
Technologies
Salesforce, SAP SD, Jira, MS Office
Responsibilities
Create individual reports, dashboards, and analyses; identify optimization potentials for data quality; manage technical system administration (fields, workflows, user rights); accompany implementation of new ideas with external IT providers; support cross-functional process development; inform colleagues about system updates via newsletters or training.
Seniority
Mid-level, hands-on IC