IT Support Engineer
Core
Provide daily internal IT support for a global communications group, handling hardware setup, software troubleshooting, and account management.
Role type
IT Support Engineer (Internal Help Desk)
Builds
Internal IT services for Publicis Groupe agencies
Domain
Corporate IT / Managed Services
Required skills
Windows 10/11 support, macOS support, Microsoft Office 365 administration, Azure AD / SSO management, Intune / MDM configuration, Canon printer troubleshooting, ITSM / ticket management
Preferred skills
Cisco Webex / TelePresence support, asset management, global team collaboration
Technologies
Windows, macOS, Office 365, Azure AD, Intune, MDM, Canon printers, Cisco Webex, ITSM
Responsibilities
Troubleshoot Wi-Fi, Outlook, PC, and printer issues; Set up and maintain Windows and macOS devices; Manage user accounts and access; Perform asset and ticket system tasks
Seniority
Mid-level, hands-on IC
