IT Support Engineer
Core
First-line IT support engineer providing on-site and remote technical assistance, hardware/software troubleshooting, and AV support for a global tech company's employees.
Role type
IT Support Engineer (Service Desk)
Builds
Internal IT services, user support, and operational documentation for a global payments platform.
Domain
Global Payments / Fintech
Deliverable
client delivery
Required skills
macOS and Windows hardware/software troubleshooting, AV equipment setup and support, MDM application support, Google Workspace administration, networking basics (Wi-Fi, DNS, switches, gateways), documentation writing, incident triage and prioritization
Preferred skills
Experience in multinational tech companies, cross-cultural communication
Technologies
macOS, Windows, Zoom, Slack, Google Workspace, Okta, Confluence, JIRA
Responsibilities
Provide on-site and remote tech support for employees and contractors; troubleshoot hardware and software issues on Mac and Windows; manage meeting room AV equipment; conduct new hire IT onboarding; administer applications like Google Workspace and Okta; write support documentation; triage and escalate complex requests
Seniority
Individual Contributor, mid-level
