Mitarbeiter Hotline (m/w/d)
Core
1st Level IT support and data administration for members and customers.
Role type
IT support specialist (1st Level) and data administrator
Builds
Standard software solutions and member data management
Domain
IT Services and Member Services
Required skills
IT support, data selection and verification, CRM handling, newsletter creation, MS Office, MS Teams
Preferred skills
Customer service experience, knowledge of software topics
Technologies
MS Office, MS Teams, Inxmail
Responsibilities
Accept and process IT requests at 1st Level, resolve and document standard issues, support end-users with standard software, handle CRM inquiries, perform data selection and preparation, manage member data in the central database, create and send newsletters, participate in training projects