(Junior) Technical Specialist (m/f/d) *dutch speaking*
Core
Technical interface for customers and colleagues, resolving complex inquiries for diagnostic systems in laboratories across the EMEA region.
Role type
Junior Technical Specialist (Customer Support)
Builds
Stable operation of diagnostic systems and rapid resolution of errors to ensure patient access to vital results.
Domain
Healthcare Diagnostics / Medical Technology
Deliverable
client delivery
Required skills
Troubleshooting, CRM documentation, Remote support tools, Medical analysis systems knowledge, Robotics/Mechanics/Electrical engineering basics, IT network basics
Preferred skills
Field service experience, Laboratory function experience, German language skills
Technologies
CRM systems, Remote support services
Responsibilities
Process customer and employee inquiries via phone and email; Simulate customer situations in laboratories to identify and resolve errors; Document solution approaches in CRM; Escalate product quality problems to 2nd-level support; Support technical field service during on-site activities.
Seniority
Junior, entry-level professional