Technical Customer Support Specialist
Core
Provide frontline technical support and remote troubleshooting for pharmacy automation systems (DOSIS), including periodic on-site equipment repair and customer training.
Role type
Technical Customer Support Specialist (Field/Remote)
Builds
Pharmacy automation solutions for healthcare manufacturing
Domain
Healthcare manufacturing / Pharmaceutical automation
Deliverable
physical/clinical work
Required skills
troubleshooting, problem-solving, Microsoft Office proficiency, equipment diagnosis, customer communication
Preferred skills
pharmaceutical automation systems experience, mentoring
Technologies
DOSIS systems, Microsoft Office
Responsibilities
Respond to customer service cases via phone and remote troubleshooting; diagnose equipment issues remotely; travel to customer locations for equipment repair and training; maintain accurate case records; mentor and train team members.
Seniority
Individual Contributor
