Internal Sales & Customer Service Representative
Core
Support existing accounts, improve retention, and capture growth opportunities for a national industrial services business.
Role type
Internal Sales & Retention Executive
Builds
Quotations for additional services, filter exchange programs, and spare parts
Domain
Industrial services (hospitality, facilities management, contractor services)
Deliverable
product features
Required skills
Internal sales, customer service, account management, sales support, operations coordination, CRM management, pricing review, quotation follow-up
Preferred skills
Experience in hospitality, facilities management, contractor services, knowledge of commercial kitchen exhaust cleaning or filter exchange services
Responsibilities
Follow up customer cancellation requests and implement retention strategies, manage change-of-ownership opportunities, qualify inbound leads, manage low-value and single-site opportunities, prepare quotations, assist with pricing reviews, maintain accurate CRM records, work closely with operations
Seniority
Individual Contributor