Sachbearbeiter/in im Kundenservice Logistik (m/w/d)
Core
First point of contact for the sales unit, drivers, and receiving customers to resolve loading/unloading issues and discrepancies.
Role type
Customer service specialist in logistics
Builds
Ensures optimal solutions for delivery discrepancies and organizes return or rerouting transports
Domain
Logistics / Food & Beverage
Deliverable
dashboards & analysis
Required skills
ERP system management, MS Office, SAP, communication, problem-solving
Preferred skills
Logistics training, multiple years of experience in customer service/logistics/transport, English language skills
Responsibilities
Act as the interface between sales, drivers, and receiving customers; Resolve loading/unloading problems and discrepancies; Maintain records in the ERP system; Organize return or rerouting transports; Communicate with service providers and internal staff to clarify delivery differences