Customer Support Specialist III - Shared Services - Monterrey
Core
Logistics expert resolving customer and carrier issues, managing in-transit loads, and maintaining service quality for freight shippers.
Role type
Senior IC customer support specialist (logistics)
Builds
Freight loads and customer service resolutions
Domain
Logistics and transportation (via careerplan.io/jobs/5150918008-customer-support-specialist-iii-shared-services-monterrey-at-uberfreight)
Required skills
Logistics operations, freight brokerage, in-transit load management, escalation resolution, outbound calling, Zendesk, SLA metrics, stakeholder communication
Preferred skills
Proactive problem-solving, empathy, process improvement, cross-functional collaboration
Technologies
Zendesk
Responsibilities
Build, schedule, and update loads in internal systems; resolve escalations on live loads; make outbound calls to resolve issues quickly; prioritize issues based on urgency; collaborate with account managers and teammates to improve customer experience.
Seniority
Senior, hands-on IC