Mitarbeiter Qualitäts-/Reklamationsmanagement (m/w/d)
Core
Investigate quality issues and customer complaints, develop corrective actions, and implement sustainable improvements.
Role type
Quality and Claims Management Specialist
Builds
Corrective and preventive measures for product/process quality
Domain
Manufacturing / Quality Assurance
Required skills
8D reporting, CAQ system usage, root cause analysis, customer communication, supplier coordination, audit support, structured problem-solving
Preferred skills
Technical background, prior experience in quality or claims management
Responsibilities
Process customer complaints, analyze errors, create 8D reports, collaborate with teams on improvement measures, support audits and quality projects
Seniority
Entry to Mid-level, hands-on specialist