Manager Customer Quality & Continuous Improvement (m/f/d)
Core
Focal point for customer quality performance, organizational learning, and quality maturity advancement, ensuring customer concerns are addressed systematically and lessons learned drive sustainable improvements.
Role type
Manager, Customer Quality & Continuous Improvement
Builds
Customer quality performance, corrective action processes, lessons learned systems, COPQ reporting, and quality culture initiatives.
Domain
Aerospace / High-tech manufacturing / Regulated industries (via careerplan.io/jobs/4989616101-manager-customer-quality-continuous-improvement-mfd-at-isaraerospace)
Required skills
Quality management, Customer quality leadership, Corrective action methodologies, Root cause analysis, Lean/Six Sigma, Data interpretation, Organizational change management, Cross-functional stakeholder influence, Manufacturing quality systems, Project management
Preferred skills
Aerospace experience, High-tech manufacturing experience, Regulated industry experience, German language proficiency
Technologies
Lean, Six Sigma, COPQ reporting tools, Root cause analysis tools
Responsibilities
Lead customer complaint, escape, and quality issue management; Govern corrective and preventive action processes; Own lessons learned processes; Monitor customer quality performance metrics; Develop COPQ reporting; Coordinate cross-functional root cause investigations; Drive quality culture initiatives; Lead continuous improvement projects; Support quality maturity assessments; Partner with Product Assurance, Manufacturing, Engineering, and Supplier Quality; Provide management reporting on quality trends.
Seniority
Manager, hands-on leadership