Kundenberater (m/w/d) Flugreisen
Core
Customer service representative for flight travel bookings, handling modifications, cancellations, and general inquiries via phone and email.
Role type
Customer service representative (flights)
Builds
Flight booking modifications, cancellations, and customer support for travel products
Domain
Travel and tourism
Deliverable
client delivery
Required skills
Phone communication, booking management, customer consultation, complaint handling, PC applications
Preferred skills
Travel industry experience, call center experience, Amadeus-Altea, SAP CRM, shift work availability
Technologies
MS Office, Amadeus-Altea, SAP CRM
Responsibilities
Handle flight booking modifications and cancellations, consult customers on tariffs and policies, manage complaints, conduct post-call documentation