Tourismuskaufleute (w/m/d) - Business Travel Nachtschicht in Voll- oder Teilzeit
Core
Business Travel Consultant handling customer inquiries, bookings, and modifications for flight services during night shifts.
Role type
Business Travel Support Specialist
Builds
Flight bookings and modifications for corporate clients
Domain
Travel Technology / B2B Corporate Travel
Deliverable
client delivery
Required skills
Flight booking systems (Amadeus), Customer service, Problem-solving, Self-management, Ticket changes, Queue management, Refunds processing
Preferred skills
Farelogix SPRK, Project management tools (Zendesk, Slack, Notion), Amadeus specific modules (Ticket Changer, Queue-Bearbeitung)
Responsibilities
Answer customer phone and email inquiries regarding flights, process bookings, modifications, cancellations, and rebookings, perform back-office booking management, assist with the Lanes & Planes tool
Seniority
Entry-level to Junior (1+ years experience)