IT-Support & Anwendungsbetreuung (m/w/d)
Core
Providing 1st-level IT support and handling minor EDI adjustments and workflows for the i-effect® platform.
Role type
1st-level IT support engineer (EDI)
Builds
IT support services and EDI communication workflows
Domain
IT support and EDI
Required skills
Jira Service Desk, Windows, Microsoft 365, Active Directory/GPO, network fundamentals (DNS, DHCP, VPN), AI tools
Preferred skills
EDI (EDIFACT, X12, AS2/SFTP, Mapping), i-effect®, IBM Power i/AS400, Linux, DocuWare/DMS
Responsibilities
Accept, classify, and resolve 1st-level support tickets via Jira, phone, and TeamViewer; handle hardware/software onboarding; perform minor EDI mapping adjustments and workflow creation; escalate complex issues to 2nd-level or development; maintain knowledge base and create documentation
Seniority
Entry-level to Mid-level, hands-on IC