Kundenberater (m/w/d) im Vertrieb (PreSales)
Core
PreSales customer advisor developing and managing long-term relationships with end customers, trade contractors, planners, and architects to drive sales and revenue growth.
Role type
PreSales customer advisor
Builds
Individual product solutions and sales opportunities for the construction and technical services sector
Domain
Construction and technical services industry
Deliverable
client delivery
Required skills
Customer relationship management, proactive communication (phone, email, video), cross-selling and upselling, complaint management, process optimization, CRM systems, MS Office
Preferred skills
Experience in building technology (Haustechnik)
Responsibilities
Develop and maintain relationships with end customers, trade contractors, planners, and architects; Proactively contact customers via phone, email, and video; Guide the entire consulting process from initial inquiry to after-sales support; Plan and coordinate consulting sessions and on-site visits; Manage complaints and claims; Optimize service processes and internal workflows