Abteilungsleiter Kundenservice und Vertrieb (m/w/d)
Core
Leading customer service and sales operations for public transport, focusing on revenue security, subscription management, and digitalization.
Role type
Department Head (Customer Service & Sales) (via careerplan.io/jobs/12908-064476297-S-abteilungsleiter-kundenservice-und-vertrieb-mwd-at-ewr-gmbh)
Builds
Public transport services and digital solutions for the Remscheid region
Domain
Public Transport / Mobility
Required skills
Revenue management, Subscription administration, Traffic management software, Digitalization strategy, Customer acquisition, Budget planning, Marketing, Public relations
Preferred skills
Commercial studies, Experience in transport companies, Electronic fare management (KA-Standard), IT system understanding, Analytical thinking, Cost-conscious mindset
Responsibilities
Secure revenue and manage claims, Coordinate subscription administration, Manage traffic management software, Continue digitalization initiatives, Acquire new customers, Represent the company in transport association working groups, Plan and monitor budgets, Conduct marketing and public relations
Seniority
Senior, Management